Read our Latest News
Stay updated with Suburban Animal Hospital.
Due to the uptick in local COVID-19 cases, we have made the decision to switch back to curbside appointments. We apologize for the inconvenience, but our number one priority throughout this pandemic has been the safety of our clients, patients and team members. The exception to curbside service will be euthanasia appointments (two family members maximum will be allowed inside).
Please know that we continue to take every precaution to prevent the spread of COVID-19. Exam rooms are thoroughly disinfected between patients and high-touch areas are sanitized multiple times throughout the day. Please review our Curbside Protocol to ensure a successful visit. We will re-evaluate our operations and processes on an ongoing basis, basing any changes on recommendations from Monroe County and the NYS Veterinary Medical Society to ensure the safety of our clients and team members. Thank you and we look forward to seeing you and your pet soon. Thank you!
Thank you to everyone who has contacted us to schedule appointments for their pets since we were given the go ahead by NYS to provide wellness care and elective surgery last week.
We are currently experiencing very high call volumes. Urgent issues are being prioritized to ensure that all of our patients receive care as needed. Please be patient with us if we are unable to book an appointment immediately for a non-urgent matter.
Do not hesitate to contact us if you have any questions or concerns. We look forward to seeing you and your pet soon.
Phase 1 Reopening Update – Wellness Services and Elective Surgeries
While the reopening allows us to expand the services we are able to offer, our number one priority is still the health and safety of our patients, clients and team members. For now, we will continue with the safety protocols we initiated over the last two months. These include curbside service (click here for complete list of curbside guidelines), requiring all clients and team members to wear facial coverings and asking screening questions when you schedule your pet’s appointment as well as when you arrive at the hospital. We have implemented these measures to reduce exposure to COVID-19 for you and our team members.
Thank you for understanding these adjustments in service. Please be patient with us if we are unable to book an appointment immediately for a non-urgent concern. We are prioritizing our urgent cases to ensure all patients receive care as needed. Do not hesitate to contact us if you have any questions. We look forward to seeing you and your pet soon.
COVID-19 Update 4/24/2020
Although it seems like Spring might never actually arrive, flowers are starting to bloom and the weather is slowly getting warmer. That means your pets are at an increased risk because ticks are especially active in the spring months. The best way to keep your pets safe from parasites is to make sure they are protected. We recommend the use of tick and flea protection year-round and have several effective products available. We are offering car-side pick-up or home delivery for your pet’s medication during the COVID-19 pandemic.
The media tales of pandemic puppies and quarantine kitties that you’ve heard about are not myths. We are seeing an increase in new four-legged family members. Fostering has increased in our area as well. Studies suggest that a lack of socialization as a puppy can lead to behavioral problems like separation anxiety, noise phobia or fear aggression. You are probably wondering how you can socialize your new pet in the age of social distancing. While socializing with other people and pets isn’t a possibility right now, there are situations that you can expose your puppy to – like different surfaces and sounds. Check out this great resource for non-social puppy socialization ideas.
If your pet experiences any issues when we are closed, Animal Urgent Care at Suburban Animal Hospital is open on Saturdays from 2-8 pm and on Sundays from 9am – 5pm. Animal Urgent Care is located at 2816 Monroe Avenue. They have also implemented car-side service, so please call when you arrive (585) 442-6915.
Veterinary Specialists & Emergency Services is open 24 hours a day, seven days a week. They have also moved to a car-side format. Please call ahead (585) 424-1277.
If you have any questions or concerns, please give us a call. We are open and booking appointments for pets experiencing any medical problems, new puppies/kittens in need of vaccinations, puppy/kittens in the middle of a vaccination series and adult pets in the middle of a vaccination series.
COVID-19 Update 4/15/2020
We’d like to thank you for continuing to choose us to care for your pet. While a visit to our hospital might not look like it did a month ago, our commitment to delivering compassionate care to your pets has not changed- we’re still here for your pets and you.
In an effort to get you the information you need during this rapidly-changing crisis, we’ve compiled some of the most frequently asked questions. The first series will cover questions about COVID-19 transmission, as well as our services. In our next client communication, we will focus on questions regarding life with your pet during the pandemic, like how to socialize your puppy in the age of social distancing.
Please call us if you have any questions.
Important COVID-19 Update
We are here to help!
During this time of rapid change, we will continue to provide regular updates.
We are open and available to help with any urgent issues or problems your pet may be experiencing. Urgent issues as defined by NYS at this time include:
- New puppy/kitten in need of vaccines
- A pet in the middle of a vaccine series
- Rabies vaccines (if required for license or boarding)
- Pets being boarded before June 30th who require vaccines
- Any condition that causes pain, suffering or affects your pet’s quality of life. Examples include, but are not limited to, vomiting, diarrhea, lameness, ear/eye/skin infections.
If you have any questions, please call us at (585) 266-8020.
To ensure your pet’s medications are readily available to you, without having to leave your home, we are offering home delivery!
If you would prefer to have your pet’s medication mailed to you, please let us know when you reorder. During this time, we have discounted the shipping fee to $5. The medication should arrive within 3-4 business days.
A robust online pharmacy will be available soon. We will be sharing more information about this new service in the near future. Stay tuned!
Urgent Care Hours Expanded at Suburban Animal Hospital
In an effort to provide services for urgent care needs, Animal Urgent Care at Suburban Animal Hospital will be open the following hours:
Saturdays: 2-8 pm
Sundays: 9 am-5 pm
Animal Urgent Care is located at 2816 Monroe Avenue. They have also implemented car-side service, so please call ahead (585-442-6915).
Statement on COVID-19
Our commitment to deliver compassionate care to your pets has not changed during the unprecedented events we are experiencing. The health and well-being of our patients, clients and team members is of the utmost importance.
While we are not aware of any confirmed cases of COVID-19 coming through our hospital, we will be taking several precautions to limit any exposure for you and our team members.
We are following CDC guidelines with regard to sick staff members and requiring them not to report to work until they are symptom-free. We ask that you reschedule your pet’s appointment if you are experiencing any upper respiratory clinical signs (cough, trouble breathing, sneezing, fever).
As a health care facility, we have always followed rigorous sanitation procedures. In light of the current situation, we will be increasing the frequency and scope of our cleaning and sanitation efforts.
Please call us when you arrive for your pet’s appointment and we will let you know if there is a wait. If there is, we will ask that you wait in your car and we will call you as soon as we are ready to see your pet. This will limit the amount of time spent in our waiting area.
We want to assure you that we are monitoring the situation and will reevaluate our policies as changes to the health crisis occur. If you have any questions, please do not hesitate to contact us. Thank you for continuing to give us the opportunity to provide compassionate care for your pet.